SME CSG Officer
To deliver simply class client service to our Small Medium Enterprise clients by acting on, investigating and resolving transactional enquiries, complains, and other service-related issues.
• Responsible for serving as primary contact person for client, and internal stakeholder for investigation of client enquiries, complains, etc
• Deliver simply first class service and contribute to the team effort in achieving agreed service standards
• As a service partner, work together with RMs, sales, Operations and other key internal stakeholder to solve client issues, and deliver service excellence to the clients
• Build relationship with clients at the transaction/operation level
Key Roles & Responsibilities
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Qualifications & Skills
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Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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